At Island Coast Pediatrics our mission is to provide comprehensive pediatric health care to our patients with a positive office experience to the families we serve. We have developed office policies and have provided you resources for your convenience in mind. We hope that by letting you know our expectations, you will be able to navigate what you need from our practice easier.
If your child is unconscious, not breathing or experiencing any type of life threatening emergency
Call: 911 Immediately!
Sick children are generally seen on the same day of your request. Office hours may be extended as needed, so please call early in the day for appointment scheduling. We will be happy to see your child by appointment during our regular office hours and for your convenience we also offer Saturday hours. All patients needing to be seen must be scheduled for an appointment.
Our office will schedule well visits up to six months in advance. We recommend scheduling in advance to ensure your receive your preference of date, provider and location. We request appointments be made for all visit types. We value your time and recognize how difficult it can be to wait with small children; therefore, we will make every effort to communicate any schedule delays. Please let us know if you have to cancel an appointment or if you are unable to arrive on time by calling our office. If you plan to bring more than one child to a given appointment, please let us know so we can be prepared and allow the appropriate time needed for the additional child.
To effectively care for your child and allow our providers the opportunity to address all of your needs, we encourage you to limit the number of siblings scheduled for appointments at the same time to no more than two children per office visit.
General Office Policies
In an effort to accommodate all of our patients we have developed a “No Show Cancellation” policy. If you are unable to make it to your scheduled appointment kindly notify our office within 24 hours to avoid being charged a $50 no show/late cancel fee. Canceling your appointment within 24 hours will give another child the opportunity to be seen.
We understand there are instances where situations arise and prevent you from being able to keep your scheduled appointment; however, you must notify our office as soon as you realize you will not be able to make your appointment or if you are not going to make it on time.
Notice of Privacy
Over 18 years of age
Turning 18 years old is an exciting time in your child’s life and you have spent rewarding time preparing your child for this moment. When your child turns 18, he or she is now considered to be an adult and is responsible for their own healthcare, among other things. In addition to this your child will be required to transition care to an adult physician.
Credit Card on File
If you currently have a high deductible health plan, Island Coast Pediatrics requires you to put a credit card on file to secure payment for services received. Payments will be processed by our office once an explanation of benefits is received by your health insurance plan. Your financial information is protected and insured by a a third-party payment processor. If you do not feel comfortable putting a credit card on file we will require 80 percent of the visit to be paid at the time of service.
Our office supports the American Academy of Pediatrics and Centers for Disease Control on vaccine recommendations and schedules. We believe vaccines are safe and give protection to children. Vaccines reduce the risk of contracting serious illnesses that can be life threatening to your child and other children as well.
Island Coast Pediatrics respects your right to not vaccinate your children; however, we believe that not doing so puts your child at risk for potential serious diseases. Your decision not to vaccinate also puts other children at risk who may be too young to be protected and especially children that are immuno-compromised.
We will recommend vaccines at every well visit and we follow the recommended vaccine schedule per the American Academy of Pediatrics. We do not accept patients who will not vaccinate.