Are We a Good Fit?

Our immunization policy follows the schedule outlined by the Centers for Disease Control and Prevention(CDC) and the American Academy of Pediatrics(AAP). 

We work hard to not overuse antibiotics. We educate families on appropriate use of antibiotics, but follow evidence-based guidelines.  In otherwords, we don’t automatically treat ear pain or a green snotty noses with antibiotics. We do not routinely call in antibiotics over the phone either as we do not believe that is good medicine. When we believe antibiotics are appropriate treatment, we will be happy to prescribe them as needed.

We work hard to provide your family with comprehensive medical care and to serve as your child's medical home.  We request you contact our office FIRST before seeking specialty care, urgent care and most importantly going to the emergency room for non-emergent medical conditions. We want to be involved in providing care in our office when appropriate or referring you to a specialist when needed.    Whenever you see a specialist, we ask you request them to provide us a report of your visit to be sent directly to our office so we can stay informed and have the most up-to-date information in your child's medical record.

You will be encouraged to utilize our website and patient portal. We utilize automated patient reminders via text messages and emails for appointments for routine care, follow up visits and to help assure your child’s immunizations remain up to date.

We make every effort to meet the needs of our patients by offering both routine and acute care appointments at our offices during usual business hours. We offer well care and sick appointments on Saturdays. We do not offer walk-in hours. 

Please familiarize yourself with our office hours to see if they work for your family.

We will always have a pediatric provider on call when our office is closed. If you have an urgent issue that cannot wait until morning, you can call our office and obtain appropriate advice with our pediatric nurse triage service. These pediatric nurses have been trained in the use of the standardized pediatric telephone guidelines developed. If your call is of an urgent nature, the physician on call will be contacted.

IF YOU HAVE A LIFE THREATENING EMERGENCY, CALL 911 OR GO DIRECTLY TO THE NEAREST EMERGENCY ROOM.

You may wish to check the "Is Your Child Sick?" section of our website for helpful information before using this service. Read more about After Hours care.

Make sure we participate with your insurance plan. 

It is your responsibility to know the limits and coverage of your particular health insurance policy, to show your cards to us at each visit, to provide up-to-date insurance information at every visit​, and be prepared to pay any copays at the time of service.

Our billing staff will do their best to assist you with insurance questions; however, If you have questions about your coverage, it is best check with your specific insurance company.

Please read our financial policy for more information regarding insurance.

Insurance copays are expected to be paid at the time of service. If you are unable to comply, you must speak with the billing department prior to the visit to set up a payment plan.

For acute care, call the office to speak with triage staff, who will listen to your concerns and schedule an appointment for you. Sometimes an appointment may not be needed, and staff will advise you regarding your issue, or check with the physician and call you back.

Please call our office to make an appointment as well visit appointments are opened for scheduling 12 months in advance. Please refrain from walking in and requesting an appointment as we do not have walk-in hours.

Our practice makes every effort to run on time with appointments as we believe everyone’s time is equally valuable. We ask that you make every effort to present to the office prior to your scheduled appointment time as there may be paperwork to update or complete. Please call us if you are running behind as we may need to reschedule if you have missed your scheduled appointment time.

Missed Appointments: Broken appointments represent a cost to us, to you, and to other patients who could have been seen in the time set aside for you. We reserve the right to charge a fee for missed appointments. We respectfully request 24 hours notice for cancellation for all appointments.